Notium 360 Support Services
Proactive, AI-powered SAP support
Proactive, AI-Powered, and Reliable SAP Support to keep your business running smoothly. Transform your support from reactive to strategic.
Explore Our 360° SAP Support Framework
Discover the complete service structure behind Notium's proactive support model. From system health and monitoring to AI-powered knowledge and continuous improvement, each component is designed to keep your SAP environment stable, secure, and future-ready.
The 360° Framework
Five components that move your support from break-fix to strategic.
Foundational Health Assessment
An honest, data-driven baseline: technical scripts across your SAP landscape, performance and data-load analysis, a full data-integrity audit and a security-role review — delivered as a Health & Risk Assessment report with a traffic-light summary and a prioritised roadmap.
Proactive System Monitoring
Moving from break-fix to prevention: automated monitoring of critical process chains, custom alerts for failed jobs or threshold breaches, and continuous mini-health checks — with a monthly uptime dashboard and real-time alerts before issues impact users.
Application Management Service (AMS)
Guaranteed, ITIL-based incident and problem management: tickets logged, categorised and prioritised against SLA response times, with root-cause analysis for critical incidents and transparent RCA & SLA reporting.
AI-Powered Knowledge Hub
Your documentation ingested into a private AI model and a chatbot trained continuously on new resolutions — a 24/7 AI assistant and a curated knowledge base tailored to your company, reducing dependency on tickets.
Continuous Improvement & Advisory
Rolled-over hours turned into strategic value: expert advisory that aligns IT strategy with business goals, data-driven insights, and a live client support portal of SAP best practice.
Notium 360 Support Packs
Three support packs, all operating under our universal SLA Severity Matrix so issues are always categorised by business impact.
Essential
20 hours/month, no rollover. Core AMS with add-on services at list price — ultimate flexibility for organisations seeking a reliable, predictable baseline.
Advanced
40 hours/month with monthly rollover and a free Foundational Health Assessment. Our most popular pack — a proactive stance with greater visibility and structured optimisation.
Strategic
60 hours/month with monthly rollover, AI Knowledge Hub and Proactive Monitoring included, plus 10% off additional services. Our premier tier with the fastest response times for mission-critical SAP.
What You Get
Support that takes ownership of your system and turns it into a strategic asset.
Peace of Mind
A preventative model with real-time alerts before issues impact your users.
Transparent Performance
Monthly uptime dashboards, RCA and SLA reports you can trust.
Knowledge On Demand
A 24/7 AI chatbot and curated knowledge base tailored to your company.
Strategic Value
Rolled-over hours and expert advisory that keep improving your SAP system.
Transform your support from reactive to strategic
Tell us about your SAP landscape and we'll recommend the right Notium 360 pack. Book a meeting with our team.