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Notium

Notium 360 Support Service

Proactive, AI-Powered, and Reliable SAP Support to keep your business running smoothly. Transform your support from reactive to strategic.

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Explore Our 360° SAP Support Framework

Discover the complete service structure behind Notium’s proactive support model. From system health and monitoring to AI-powered knowledge and continuous improvement, each component is designed to keep your SAP environment stable, secure, and future-ready.

Foundational Health Assessment

"Establishing immediate trust with an honest, data-driven baseline."

WHAT WE DO
Execute technical scripts across SAP landscape.

Analyse system performance logs & data loads.

Full data integrity audit on data models and system artefacts.

Review user roles against security best practices.

WHAT YOU GET
Health & Risk Assessment Report

Executive "traffic light" summary (Green/Amber/Red).

Prioritised Roadmap

Clear list of short-term fixes & strategic improvements.

Proactive System Monitoring

"Moving from 'break-fix' to a preventative model for peace of mind."

WHAT WE DO
Automated monitoring for critical process chains.

Custom alerts for failed jobs or threshold breaches.

Continuous "mini-health checks" on system vitals.

WHAT YOU GET
Monthly Uptime Dashboard

Performance metrics & summary of preventative actions.

Real-time Alerts

Instant notifications before issues impact users.

Application Management Service (AMS)

Guaranteed, rapid-response incident management structured on ITIL.

WHAT WE DO
Incident Management: Log, categorise & prioritise tickets.

Guaranteed SLA response times based on impact.

Problem Management: RCA for critical incidents.

WHAT YOU GET
Resolved Incidents

Track real-time status & history.

RCA & SLA Reports

Transparent reporting on performance & fixes.

INNOVATION

AI-Powered Knowledge Hub

"Democratising system knowledge to reduce dependency on tickets."

WHAT WE DO
  • Ingest documentation into private AI model.
  • Train chatbot with new resolutions continuously.
WHAT YOU GET
  • 24/7 AI Chatbot for instant answers.
  • Curated Knowledge Base tailored to your company
Notium AI Assistant
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Hello! I have access to your BPC documentation. How can I help?
How do I submit the Q3 budget?

Continuous Improvement & Advisory

"Using rolled-over hours to turn support into strategic value."

WHAT WE DO
Provides expert advisory services to drive strategic growth.

Aligns IT strategies with business goals.

Delivers clear, data-driven insights.

WHAT YOU GET
Live Client Support Portal

Stay ahead with SAP best practice.

RCA & SLA Reports

Improved SAP System

See It in Action

Download Your 360 Support Sample Pack

Understand exactly what you get before partnering with us. This sample pack illustrates how we take ownership of your system, combining detailed health checks, monitoring logs, and transparent ticket resolution workflows into one unified service.

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  • Best Practices

    Notium 360 Support Packs Comparison

    We have structured our support offerings into three distinct support packs. All bundles operate under our universal SLA Severity Matrix, ensuring issues are always categorised by business impact.

    Essential Advanced Strategic
    Best Suited For Organisations seeking reliable SAP support with a flexible, predictable baseline. Teams looking to add proactive elements, greater visibility, and structured optimisation. Organisations where SAP is mission critical and requires fully proactive, strategic support.
    Value Proposition The ultimate in flexibility. Start with our core AMS package and add services as needed at list price. Our most popular choice. Move to a proactive stance with the Premium AMS rollover benefit and receive the Health Assessment for free. Our premier support tier. Secure our fastest response times and a fully proactive service with AI Hub and Proactive Monitoring included.
    Feature / Service
    AMS Package Standard AMS Premium AMS Enterprise AMS
    Included Support Hours 20 Hours / month 40 Hours / month 60 Hours / month
    Unused Hours Rollover No Yes (Monthly Rollover) Yes (Monthly Rollover)
    Foundational Health Assessment Add-on Included Included
    AI Knowledge Hub Add-on Add-on Included
    Proactive Monitoring Add-on Add-on Included
    Continuous Improvement Standard list price Standard list price 10% off additional professional services
    Note: Response and resolution targets are managed through the SLA Severity Matrix, with priority determined by business impact.